Personal Information Policy
◦ Personal information items to be collected
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For subscription, consultation, service application, etc., the company collects the personal information described below.
- - Items to collect: name, company name, the name of a person in charge, mobile phone number, company telephone number, e-mail address, access log
- - Personal information collection method: website (Sign up), delivery request
◦ Personal information collection and use purpose
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The company utilizes the collected personal information for the following purpose
- - The performance of the service offering contract, and the fee settlement and payment based on service offering
◦ Personal information retention and use period
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As a principle, after personal information collection and use purpose are accomplished, the information is immediately destroyed. The information described below is kept for the given period and reason indicated below.
A. The reason for information retention according to company policy
- - Illegal use record
- Retention reason: prevention of illegal use
- Retention period: one year
B. The reason for information retention according to related laws
- - Record about contract, contract withdrawal, etc
- Retention reason: the Act on the Consumer Protection in Electronic Commerce, etc
- Retention period: five years
- - Record about payment, goods supply, etc
- Retention reason: the Act on the Consumer Protection in Electronic Commerce, etc
- Retention period: five years
- - Record about electronic financial transactions
- Retention reason: Electronic Financial Transactions Act
- Retention period: five years
- - Record about consumers’ complaints or dispute settlement
- Retention reason: the Act on the Consumer Protection in Electronic Commerce, etc
- Retention period: three years
◦ The procedure and method of personal information destruction
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As a principle, after personal information collection and use purpose are accomplished, the information is immediately destroyed. The destruction procedure and method are described as follows.
- - Destruction procedure
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The customer information typed for inquiries of maintenance, etc. are moved to a separate DB (a separate file in case of paper) after the purpose is accomplished, and then is kept for a certain period according to the information protection reasons defined in the company policy and related laws (See Retention and Use Period) before being destroyed..
The personal information moved to a separate DB is not used for other purposes than the retention purpose unless there are related laws.
- - Destruction method
- The personal information saved in an electronic file type is deleted in the technical method to prevent it from being used ever.
- The personal information printed out in paper is shredded or incinerated.
◦ Personal information offering
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As a principle, the company shall not provide users’ personal information outside. However, the cases described below are exceptional.
- - The case that the information is needed for maintenance service, installation, and after-sales service (name, mobile phone number, the address for installation)
- - The case that users have a prior agreement
◦ Civil complaint service for personal information
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To protect customers’ personal information and handle the complaints of personal information, the company designates a department and a chief personal information manager described below.
- Chief personal information manager
- Name : Kim Young Seok
- E-mail : yskim@globalzeus.com
- Tel : +82-31-5187-1097